Fulfillment policies

At Prestige Worldwide, we strive to provide our clients with the highest level of service and satisfaction. This page outlines our fulfillment policies for all orders, ensuring transparency and clarity throughout the client experience.

1. Refund Policy

  • Eligibility: Refunds may be issued for eligible items within 14 days of purchase.

  • Conditions:

    • Damaged or Defective Items: Refunds will be issued for items that arrive damaged or defective upon delivery.

    • Order Cancellations: Refunds may be issued for orders cancelled before shipment.

    • Unfulfilled Orders: Refunds will be issued for orders that cannot be fulfilled due to stock unavailability.

  • Non-Refundable Items:

    • Digital products (e.g., software, ebooks, workshops)

    • Personalized or custom-made items

    • Sale items (discounts may vary)

  • Refund Process:

    • Contact customer support within 10 days of receiving the order.

    • Provide order number and reason for refund request.

    • Return the item(s) in their original condition (if applicable).

    • Refunds will be processed within 14 business days and issued to the original payment method.

2. Shipping & Delivery Policy

  • Shipping Methods:

    • Standard, Express, and Local Pickup May Be Available

  • Shipping Rates:

    • Shipping rates will be calculated based on the order weight, destination, and chosen shipping method.

  • Delivery Times:

    • Estimated delivery times will be provided at checkout.

    • Actual delivery times may vary depending on the shipping method and destination.

  • Eligible Destinations:

    • United States

3. Return Policy & Process

  • Return Eligibility:

    • Items must be returned within 30 days of delivery.

    • Items must be in their original condition, unused, and with all original packaging.

  • Return Process:

    • Contact customer support to obtain a Return Merchandise Authorization (RMA) number.

    • Ship the item(s) back to the designated return address using a trackable shipping method.

    • Include the RMA number on the return package.

  • Return Shipping Costs:

    • Return shipping costs are typically the responsibility of the customer.

    • Exceptions may apply for damaged or defective items.

4. Cancellation Policy

  • Order Cancellations:

    • Orders may be cancelled before shipment.

    • Contact customer support as soon as possible to request a cancellation.

  • Subscription Cancellations:

    • Customers can typically cancel subscriptions at any time.

    • Cancellation requests may require 5 days' notice.

  • Reservation Cancellations:

    • Cancellation policies for reservations may vary depending on the type of reservation (e.g., hotel, event tickets).

    • Cancellation fees may apply.